Frequently Asked Questions

Answers to Your Most-Asked Questions

Answers to Your Most-Asked Questions

What are your check-in and check-out times?
Check-in begins at 3:00 p.m for hotel rooms & suites and 4:00 p.m. for self catering accommodation. If you arrive prior to check-in hours. you may request the Guest Service to store your luggage and enjoy our Spa, have a delicious meal or a drink in the Garden Terrace, use the inviting indoor pool, or try our challenging golf course, until your room becomes available. Standard check-out time until 12:00 a.m. to hotel rooms & suites and 11:00 a.m. for self-catering accommodations. For all advance purchase reservations your deposit will be forfeited should you check out prior to your scheduled departure date so the Hotel does not refunds.

Can I request a rollaway bed in my room?
Yes, we have the availability of placing an extra bed and cribs in the types of rooms that have this capacity. Below are the prices applied:
Extra bed for children from 3 to 12 years old: €30.00
Extra bed for over 12 years old: €60.00
Cribs for children up to 2 years old are free of charge.

Can you arrange airport transfers for me?
Dolce CampoReal Lisboa works with a private transfers enterprise, specializing in tourism, that provides transportation to and from airport. The price depends on the number of people and luggage and the reservation is based on a 1-day notice. To settle your transfer, please contact us at (00351) 261 960 900.

What is the hotel’s cancellation policy?
All cancellations within 48 hours will be charged one night's room rate including applicable tax. Should you make any changes to your reservation, please have your confirmation number prepared when calling. For all advanced purchases a deposit for the entire stay tax is due at time of making your reservation. A credit card is required at the time of booking.

Can I request a non-smoking room?
All of our rooms are non-smoking. We ask our guests to use designated smoking areas only.

Do you allow pets?
Yes, we welcome pets that weigh no more than 25 kg. There is a pet fee of 25€ p/night and includes a pet kit. Animals weighing more may be accepted, but always under analysis by the hotel. Requires a reservation of 1-day in advance.

Where can I find more information about the hotel’s pet policy?
Click here to learn more about our pet policy.

Where is the hotel located?
Dolce CampoReal Lisboa is located in the Torres Vedras district, 50km to the north of Lisbon. In 20 minutes, you can get to airport or to the center of Lisbon, one of Europe’s most exciting cities. The region is considered the garden of Portugal and is full of charming villages, historic castles, orchards, and vineyards. In addition, in 20 minutes you can be on the beach of Ericeira and Santa Cruz, walk on the cliffs of the Costa de Prata, or enjoy the medieval town of Obidos just 30 minutes from the hotel.

What are your GPS coordinates?
Latitude: 39.037706 - Longitude: 9.239256